Please find a detailed list of our Shipping & Returns options and guidelines below. To contact us, call The Posh Academy. at 404.939.POSH (11 a.m. – 3 p.m. EST, Mon-Fri).
Your satisfaction is very important to us! If you wish to exchange the item you purchased for another item, we will be happy to send the new merchandise to you for all unopened items. New shipping charges will apply. If you wish to receive a refund, we will be glad to credit your credit card upon receipt of the returned item. (unfortunately, we cannot refund your original shipping charge.)
What are my shipping options?
At The Posh Academy, your order will usually be processed & shipped within 48 hours after it has been placed on weekdays. Expect your order to arrive within 7 business days after checkout. During the holiday season, please add an additional 5 business days for expected delays. The Posh Academy offers other shipping services depending on your desired delivery time such as expedited for an additional fee. Shipping and handling charges are based on the weight of your order, which delivery option you choose, and the destination.
What is oversized shipping?
Items marked with the oversize symbol require either extra shipping charges or truck shipping.
Do you ship outside of the U.S.?
No currently. We will be looking to add this option to our shop very soon.
Do you ship to P.O. Boxes?
The Posh Academy does not ship orders to post office boxes at this time.
Do you send partial shipments?
The Posh Academy does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. If purchasing fabric and a draping system, these items will be shipped separately.
How do I track my order shipped through UPS/FedEx/USPS?
After your order is shipped, you will receive an e-mail containing tracking information for your package(s). Note: In some cases, tracking information is not available. Note: Orders shipped through USPS will have no tracking number or insurance available.
Claims & Returns?
All returns are subject to a 15-25% re-stocking fee. Custom orders such as fabric-cuts outside our normal inventory sizes are not returnable, all sales are final. If a product is ordered incorrectly then the customer is liable for all shipping costs back to our facility and will be charged a 15-25% re-stocking fee based on the item. Any claim on an order needs to be filed with The Posh Academy within 3 days of receipt of the order. Claims past the 3-day mark will not be reviewed. Any fabric that has been altered, converted, or cut will not qualify for returns or refunds.
Please send returns to The Posh Academy, 5607 Village Pkwy, Union City, Ga 30291. If you require assistance please email us at firstname.lastname@example.org
Orders shipped will be delivered without a signature requirement. Freight shipments will require receiving signatures. If an order is returned to The Posh Academy as deliverable, the customer is responsible for the additional cost of re-shipping the order.
Our Refund Policy. Please allow up to 10 business days from the date the return is received at our warehouse to process your return credit. We recommend that you keep the return tracking number for your records.
***Color may vary due to lighting***
***Our Fabric is pre-cut and sewing the rod pocket is required***
***Fabric may come with natural flaws.***
***Small patches or rows of missing sequins are normal in this type of fabric.***
***Small holes on velvet edges are normal.**